We build an AI chat for your website that answers visitors from your own information, collects their details, and books the appointment. No waiting on a contact form. No hunting for answers.
What an AI Website Chat Does
It talks to every visitor who has a question, day or night. It answers from your own services, prices, and policies, collects a name and contact details, and books the appointment when they are ready. It only says what your business has told it.
Hi, I am the automated assistant for this business. What can I help with?
Do you do free estimates for a new furnace?
Yes, estimates are free. I have Tuesday at 10:00 AM or Wednesday at 2:00 PM. Which works?
Tuesday at 10.
Booked. What name and phone number should I put on it?
Type a message
What your chat knows
✓Your services and prices So it quotes what you actually charge.
✓Your hours and service area So it never books a job you cannot take.
✓Your policies and FAQs So it gives the answers you would give.
✓Your calendar So it only offers times that are open.
Anything else, it passes to you.
Built for Small Teams. Not Support Desks.
People browse your site in the evening, on weekends, and while you are busy with customers. A website chat fits businesses whose visitors have questions before they buy or book: home services, real estate teams, professional offices, clinics, and online stores. Nobody on your team has to sit and watch a chat window.
Worth a read: what happens to a lead after hours at most service businesses. Read the article. Prefer the phone? See our AI receptionist.
Added to the website you already have
Set up from your own FAQs, prices, and service area
Live in weeks, before the next busy season
A real person to call when something needs to change
Anyone can add a chat bubble to a website. What makes it useful is what it knows, what it refuses to guess at, and what happens to the lead afterward. That is the part we build.
A contact form and a wait → An answer right away
A visitor leaves with a question → A lead with a name and number
Hourly billing → A fixed scope and a clear price
A bot that makes things up → Answers from your own information
You email back tomorrow → Booked while they are on the site
Waypoint Systems AI is a Montana AI firm serving businesses across Montana and nationally. Our office is in Missoula, and website chat is built and supported remotely, so it does not matter where your business is.
In-person meetings in Missoula and Bozeman
Build and support handled remotely, so nothing waits on travel
It all starts with a free 30-minute systems audit
What Owners Ask About AI Chatbots
Straight answers before you book.
It is a chat window on your website that answers visitors' questions in plain language, using your own business information. Waypoint builds one around your services, prices, and policies, and connects it to your calendar and customer records so a conversation can end in a booked appointment.
It is set up to answer only from the information you give it. When a visitor asks something it does not have an answer for, it says so and offers to pass the question to you. We test it against real questions before it goes live, and you can read every conversation.
Yes. The chat says it is an automated assistant, and a visitor can ask for a person at any point. Being upfront is the right way to do it.
It starts with a free 30-minute systems audit. Project work typically runs between $2,500 and $8,000 depending on scope, and ongoing management starts at $500 per month. You get a fixed price in writing before any work begins.
A simple chat that answers questions and collects contact details can be live in about a week. One that books into your calendar and updates your customer records usually takes 2 to 4 weeks.
Almost always. It can be added to WordPress, Squarespace, Wix, Shopify, and most other website builders, and we connect it to the calendar, booking tool, and CRM you already use. We confirm exactly what connects during the audit, before you commit to anything.
For some businesses a plugin is enough, and we will tell you if that is you. A plugin gives you a chat window. A built system also knows your services and prices, books appointments, sends you the lead, and gets updated as your business changes. The audit is where we work out which one you need.
